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Cooling-off periods from 24 hours to 6 weeks provide temporary breaks, whilst GamStop allows long-term self-exclusion. Preliminary complaints should go through buyer help via reside chat or email. Unresolved issues can escalate to eCOGRA because the appointed Alternative Dispute Resolution supplier. Ultimate recourse includes the UK Playing Commission, which maintains ultimate authority over licence holders. Self-exclusion options include momentary breaks (24 hours to 6 weeks) and everlasting exclusion by way of GamStop, the national self-exclusion scheme.
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